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San Diego Team - Asia Specialist Travel Consultant

Solana Beach, CA, USA Req #193
Thursday, September 16, 2021
Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations.
We can organize behind the scenes to the Great Wall of China, exploring the snow-capped mountains of the Himalayas, enjoying the majestic Mekong River, to the wildlife abundant jungles of Borneo. You will be creating the perfect family holiday, romantic honeymoon or once-in-a-lifetime adventure for Scott Dunn guests. As a specialist Travel Consultant, you will combine your passion for travel with your invaluable first-hand knowledge of Asia to create unique and bespoke itineraries that meet the individual needs of our guests. Candidates must have worked in both a sales environment and in the tailor-made travel industry. Enthusiasm and passion are key. We look forward to meeting you.

Job Description


Role: Travel Consultant

Reports to: Sales and Service Manager


We are eagerly looking for an experienced travel consultant to join our sales team based in our Solana Beach offices in California or remotely. As a travel consultant, you will be expected to maintain the highest level of customer service whilst planning completely customized vacations based on the guests’ personal interests as well as your first-hand knowledge of the destination. You will work with our guests throughout the entire booking process to ensure they return home having had a trip which exceeds their expectations. Whether you are new to the industry or not, we offer a full training program. You will report to a Sales and Service Manager, who has a hands-on and coaching approach to ensure your success. Many of our entry-level Travel Consultants have progressed to Senior Travel Consultants or managerial roles, so there are many great opportunities at Scott Dunn.


Role Purpose

A Travel Consultant working within a tailormade sales team creating, selling and administering luxury holidays to their specialist destinations. 


Responsibilities

·         To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation

·         To work towards individual and team sales targets and meet Key Performance Indicators

·         To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio

·         To support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events

·         To meet guests on a face to face basis when required

·         To contact guests on their return to receive feedback and create new enquiries

·         To learn and become conversant with all computer software applications

·         To work closely with all departments and Sales teams

·         To deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn


Duties

·         Taking responsibility for the guest journey from first contact to post travel and repeat travel

·         Demonstrating excellent attention to detail and accuracy in all communication with guests

·         Speaking to all guests on the phone and organising their holiday, by effectively listening to the guest and their requirements

·         Using sales skills to convert enquiries into bookings

·         Responding to all enquiries in an efficient and timely manner

·         Handling high volumes of guest phone calls during peak periods

·         Management of invoices including handling payments, collecting guest details and organising pre-arrival information

·         Completing all travel documentation within specified time frames

·         Maintaining contact with guests between booking and departure date, including arranging all concierge requirements

·         Recording essential data and information using Scott Dunn’s IT software

·         Acting on any feedback or compliant swiftly to ensure a great guest experience, liasing with the Guest Relations Manager where necessary

·         Booking of guest flights and managing reservations through Travelport

·         Attending all internal and external training courses

·         Conducting familiarisation trips abroad and presenting back to the teams and update website

·         Attending trade shows, and promotional events in the US

·         Training colleagues with knowledge gained from areas visited

·         Accounting for costs and margins on each booking

·         Contributing to the team over and above standard sales and service requirements


Essential skills

·         A passion for travel

·         Sales driven and is motivated by working towards targets and guest satisfaction

·         Enthusiastic and polite telephone manner

·         Excellent attention to detail

·         Proven organizational skills

·         Previous experience of delivering high levels of customer service


All applicants must have a valid US passport or relevant working visa.

Our office hours are 8am – 5pm from Monday to Friday and you would also be required to work a minimum of 5 weekend days throughout the year.

Other details

  • Pay Type Salary
  • Employment Indicator Full Time
  • Job Start Date Monday, September 27, 2021
  • Solana Beach, CA, USA